So, I've been wanting to write this for a couple months, but I never really had the time. But I do now...
Receiving Customer Service.
When you're going through the checkout, calling the support line, or having something done for you, there are some general rules that you should follow to be a decent human being.
1. Never talk on your cell phone.
-If you go through a checkout while constantly gabbing away on your cell phone, the cashier feels uncomfortable or even upset. This is EXTREMELY rude. They have to give you their full attention, but you can't give them yours? How can we be expected to give great customer service if talking and asking questions is 99% of the job? If it's an important call, tell them to hold on when it's your turn in line. Set the phone down and don't pick it back up until the cashier says "Have a nice day."
2. Talk to the cashier.
-If the cashier says "Hello," don't you think it would be nice if you said "Hello," back? How are you? Is it that hard to say "I'm good, you?" This goes a long way with the cashier because they're stuck there, so why not have a pleasant time?
3. The cashier is not your slave.
-Don't tell them what to do. Even if it's something as simple as "Put the receipt in the bag." Ask them, "Could you put the receipt in the bag?" This makes the cashier like they're doing something nice for you. Asking instead of telling is the way to go.
4. Never say, "If you don't mind."
-Seriously, we do mind. This feels like you're calling us out and we have to put on a smile while thinking, "Yes, yes I do mind. Now hurry up and leave." Sometimes the thoughts aren't so kind.
5. If you are using foodstamps/EBT, make SURE you are not being rude.
-Seriously, we basically paid for your food. We are working and the government is taking money from us and some of it is going to you. We would like free money for our food.
Sidenote - Using Foodstamps/EBT is not a bad thing if you use it right. Right = buying bread, milk, cheese, drinks and the like for you and your children. Wrong = buying energy drinks, name brand anything, chips. We understand that sometimes chips are for the kids and there are circumstances. But seriously, we can't afford energy drinks with our hard earned money, why should you get it for free?
6. Do NOT place your money on the counter.
-This is extremely rude! Especially if you're giving them change. It's easy for you to lay the money down, but the cashier has to pick it all up. They're going to hand you your change and receipt, why can't you show the same courtesy?
7. Don't throw things on the counter.
-Need I say more?
8. Don't put stuff where it doesn't belong.
-Give it to the cashiers so they don't have to wander around the store looking for everything you misplaced. It's a lot easier for us to put it back when we know where it is.
9. Talking in a different language is a big no no.
-This leaves the cashier out of the loop and it makes them feel really uncomfortable.
10. The customer comes first, but is not always right.
-Usually, they're never right.
11. Say thank you.
-You wouldn't get what you wanted if they weren't there.
Giving Customer Service
Yes, customers can be a pain, but sometimes, it might just be because you're a pain.
1. GREET THE CUSTOMER
-Don't leave this up to them. It makes them feel awkward. You should greet them. It's called doing your job.
2. Make small talk.
-Tell them you like their shirt if you like it. See an adult playing with a toy? Tell them they're having way too much fun with it. Laugh, smile, joke, and just be nice.
3. Laugh at their stupid jokes.
-Yes, I know you've heard their jokes ten thousand times, but laugh anyway. This makes them feel good and if you're laughing, you may just start to enjoy yourself.
4. Be nice, no matter what.
-Even if that last guy was a complete jerk, greet the next customer with a smile. Usually, they'll notice how much of a jerk he was and say something. You never know, that next customer could be the one that brightens your day. Also, be nice to the jerk. Nothing pisses them off more than your smiling face after they were just rude.
5. Report abusive customers.
-If you have a problem with a customer, report it to your manager. I'm a manager at my store and I have no problems dealing with irate customers. If the customer continues to be rude, I'll ask them to come back when we're more able to serve them. I do not tolerate customers being abusive to my cashiers.
6. Don't bring home problems to work.
-Nobody wants to listen to you complain. Get your shit together and do what you're paid to do.
7. Respect your coworkers.
-Nobody wants to be disrespected. And if a manager asks you to do something, just do it. Don't talk back.
8. Say thank you.
-They just spent money so you can make money.
A lot of people are not brought up to be respectful these days and may not even know that what they're doing is wrong. Is there anything else that should be included in this?
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